FAQs white board

FAQs

FAQS

Can I see how this works?

What equipment do I need?

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A Laptop or computer with at least 8GB (Ideally 16GB) of RAM
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Your browser will be set on , Google Chrome - optimised for platform being used.
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Most up to date operating system: Windows, Mac, IOS
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A webcam - usually inbuilt in computer.
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A strong internet connection - this avoids lag and freezing of screen during session.
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A writing tablet with pen or touchscreen with pen - necessary for student to be able to work in real time and allows for full participation in the lesson. (We are able to recommend tablets)

What are your tutoring hours?

Office hours

Monday-Saturday (8:00am – 1:00pm) – for any queries.

Tutoring hours
Monday – Thursday (3:30pm – 8:30pm)

 

Can I have more than one child on a plan?

Yes, a sibling rate will apply, depending on age and need. Please contact us for further information.

How do you bill me ?

Online Independent Learning – fixed annual subscription.

Online one-to-one tutoring – payment prior to lesson or, if monthly, at the start of each month.

For billing questions contact us on 07854192373 or smartstepz.tutoring@gmail.com

Is Online Tutoring safe?

Yes, the tutoring session will allow only one tutor to have access to the lesson with all security checks having been completed.

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